Help Info
 
 
 
 
 

Questions and feedback

We welcome your questions, comments, and concerns about privacy.
Please send us any and all feedback pertaining to privacy, or any other issue at contact@herej.com .

 

SHIPPING INFO

Orders are processed and shipped within 1-2 business days. Order may be subject to delays based on availability of stock merchandise.
Shipping costs are calculated by gross weight and destination, which is provided during checkout on the ESTIMATED SHIPPING AND TAX quote calculator.
For both domestic and international shipping, HereJ is not responsible for lost/stolen packages or postal service carrier delays.
For urgent orders, please contact us at contact@herej.com to further expedite order processing and shipment.

What are my options for domestic shipping?

·    USPS First Class (2-7 business days .*Service does not include tracking number *Only under 14 oz.)


·    USPS Priority (2-3 business days *Free shipping Over $100 )


·    USPS Express (1-2 business days)
 

What are my options for international shipping?

·    USPS Express International (3-5 Business Days)


·    USPS Priority International (5-12 Business Days)


·    USPS First Class International (2-3 weeks Business Days *Service does not include tracking number *Only under 4lbs.)

* All U.S orders totaling $100 and over are qualified for free standard shipping! International deliveries exempt.


*HeReJ is not responsible for customs delays, customs fees, or taxes on international shipments.
 All orders/shipments have declared values on packages due to customs.
*After we process the shipping information and give it to the post office,it is the post office responsibility to get the package delivered to you.
 


How will my order be shipped ?
Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays) .
Your order will be shipped Standard Service unless you select an alternative.
Once it is shipped, orders are generally received within 7 business days.

What is the price for shipping to my country?
The cost of your shipment depends on the weight of the item and the shipping service of your choice.
You can try adding items to your cart to find out what the shipping cost will be.
Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status or you may contact our customer service at
contact@herej.com .
Along with your order number and item details, you will find the status of your order listed as "processing","complete", or "delivered".
If it is labeled as "complete", your order has shipped and is ready for delivery.

How do I track the progress of my order?
To check the progress of your order, click My Account at the upper, right corner of the main page, which will direct you to your Order page.
Your order status will either show as processing, complete or delivered. If the status of your order is complete, your order has shipped.

How can I track my package after it has been shipped?
Once your order has been processed and shipped, a confirmation e-mail, with your package tracking number, will be sent to your registered e-mail address.
If you do not receive a confirmation e-mail within 1 to 4 business days from your order date, you can either contact us at help@herej.com  or log
into your account to find your tracking number, which is displayed on your Orders page. All packages can be tracked on the USPS website at
http://www.usps.com .

What if my order never arrives?
If the status of your order displays that it has been shipped (completed stage) but you still have not received your package, please contact us at contact@herej.com  .

 


For further questions or concerns, please contact help@herej.com  and a customer service representative will be happy to assist you.


Questions and feedback
We welcome your questions, comments, and concerns about privacy.
Please send us any and all feedback pertaining to privacy, or any other issue at contact@herej.com .

 

PAYMENT METHODS
HeReJ.com accepts all major credit cards: Visa, MasterCard, American Express, and Discover
Please note that once an order has been placed we are unable to make any modifications to the order, including cancellations.
Although we make every effort to keep sufficient stock of items listed on HeReJ.com,occasionally we do sell out of certain products.
If we are out of stock on an item that you've ordered, we will notify you via email.

SALE TAX
HeReJ charges sales tax for california residents only.

EXCLUSIVES ITEMS

Discounts and Coupons codes may not be used for HeReJ Exclusives at any time.


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HereJ.com will happily accept returns on merchandise that has not been worn, altered, washed, or damage in anyway. Items must have all original tags attached.
Returns are ONLY accepted with an authorized and assigned RA# (return authorization number) . If you fail to request and receive an RA# for the package, your request for return will be declined and the package will be sent back to you. Customers assume the responsibility for ALL shipping & handling cost and fees returned/exchanged to HeReJ,
unless the reason  falls under 'REASON FOR RETURN' category.  
Please e-mail your request for RA# with the following information to contact@herej.com  :
Return Authorization Request

• ORDER NO.
• INVOICE NO.
• REASON FOR RETURN:
    I.  DAMAGED MERCHANDISE
    I.  STYLE OR COLOR-DIFFERENT FROM ORDER
    I.  SIZE- DIFFERENT FROM ORDER
    I.  OTHER-PLEASE SPECIFY
All returns and exchanges authorization requests must be made within 7 days from the time your order was received.
Please allow 1-3 business days for review and response on all return authorization requests. All requests for return will either be assigned a RA# or declined. Returns must be shipped back within 7 days after receiving RA#.  *(international- 18 days from the date we issue your RA #)
If your return request is authorized with a RA#, please place a copy of your request form with RA# inside return package along with merchandise. Additionally,
RA# must be displayed on outer packaging. All return packages without valid or visible RA#’s will be refused and shipped back to the sender.

*If merchandise stock is unavailable for exchange, customer will be notified at the time the RA# is issued.
*You may also opt for store credit.

Note: Shipping and handling and customs charges are non-refundable.

Non-Returnable items
The following items are non-returnable: 
All items purchased on sale
Accessories
Handbags.
We do not accept exchange, credit, or refunds for  Sale items. 
*All sale items, including promo code items are final!
* We recommend that all returns and exchanges be sent with a traceable carrier such as USPS
HeReJ.com is not responsible for any lost packages.Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

Questions and feedback
We welcome your questions, comments, and concerns about privacy.
Please send us any and all feedback pertaining to privacy, or any other issue at contact@herej.com.


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Privacy & Security

Your privacy is very important to HeReJ
 
"HeReJ" or "We" or "we" or "Our" or "our" or "Us" or "us" respects the confidentiality of information and the privacy of our users. HeReJ is committed to provide a safe online experience for all of our subscribers and users. All personal information gathered securely through the SSL (Secure Sockets Layer) is treated seriously and with full respect to your privacy. We will not rent, share, or sell your personal information to anyone. We may use your contact information to contact you about new products, features, and special promotions or contact you regarding a particular transaction.
 
-HereJ.com is not directed at children under the age of 13 and does not knowingly collect any personal
information from children under 13.

What personal information does HeReJ.com gather from our customers?
The information we learn from our customers helps us personalize and continually improve your shopping experience at HeReJ.com.
 

These are the types of information we gather:
• Payment Information:
When ordering or registering, we ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.
You may, however, visit our site anonymously.

• Information You Give Us:
Information collected is used to provide and maintain the Website and is used at HeReJ's discretion. This includes information we collect from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store,
and communicating with you.
 

• Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain
certain types of information when your Web browser accesses HeReJ.com.

• E-mail Communications:
To help us make e-mails more useful and interesting, we might receive a confirmation when you open e-mail from HeReJ.com capabilities.
if your computer supports such capabilities.
We also compare our customer list to lists received from other companies,in an effort to avoid sending unnecessary messages to our customers.
We have a styling consultation option available for our customers.
We will send you notifications on the latest trends and styling tips.

• Information from Other Sources:
We might receive information about you from other sources and add it to our account information. We also collect information about gift recipients
so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion,respond to a survey or
marketing communication, surf the website, or use certain other site
features in the following ways:
• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails.If you would no longer like to receive promotional e-mail
from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below.
If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.Visitors who register or participate in other site features
such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail
communications from us.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent
privacy policies.We therefore have no responsibility or liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work) .

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent
By using our site, you consent to our privacy policy.

Questions and feedback
We welcome your questions, comments, and concerns about privacy.
Please send us any and all feedback pertaining to privacy, or any other issue at contact@herej.com.


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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.
If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States
and other copyright laws, and is the property of HeReJ.com. The collective work includes works that are licensed to HeReJ.com.
ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an
order with HeReJ.com or purchasing HeReJ.com products.
You may display and, subject to any expressly stated restrictions or limitations relating to specific material,download or print portions of the
the material from the different areas of the site solely for your own non-commercial use, or to place an order with HeReJ.com or to purchase
HeReJ.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is
strictly prohibited,unless authorized by HeReJ.com. You further agree not to change or delete any proprietary notices from materials downloaded
from the site.

Trademarks
All trademarks, service marks and trade names of HeReJ.com used in the site are trademarks or registered trademarks of HeReJ.com.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process.
These terms and conditions, or any part of them, may be terminated by HeReJ.com without notice at any time, for any reason.
The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
HeReJ.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided
HeReJ.com.

Third-Party Links
In an attempt to provide increased value to our visitors, HeReJ.com may link to sites operated by third parties.
However, even if the third party is affiliated with HeReJ.com, HeReJ.com has no control over these linked sites, all of which have separate
privacy and data collection practices, independent of HeReJ.com.These linked sites are only for your convenience and therefore you access
them at your own risk. Nonetheless, HeReJ.com seeks to protect the integrity of its web site and the links placed upon it and therefore
requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work) .

Colors
At HeReJ.com, we have done our best to display as accurately as possible the colors of the products shown on the HeReJ.com web site.
However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate

Correction of Errors and Inaccuracies
The information of the HeReJ.com web site may contain typographical errors or inaccuracies and may not be complete or current.
We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior
notice (including after you have submitted your order) . Please note that such errors, inaccuracies or omissions may relate to product description,
pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your HeReJ.com purchase you
may return it with the original HeReJ.com packing receipt.Please see our Return Policy. If you have any questions, please feel free to contact us at
contact@herej.com.

Questions and feedback
We welcome your questions, comments, and concerns about privacy.
Please send us any and all feedback pertaining to privacy, or any other issue at contact@herej.com .


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In order to give you an indication of fit and sizing, we measure the length of every garment in each size and list the length under "Details"
profile on the site. In addition, we do a complete set of measurements and a fit test of the Small or equivalent size (size 4 or size 1 for some
European brands) of every garment we carry. This helps us to determine if the piece runs true to size, runs small, runs large, or has an oversized fit,
and we let you know our findings under the "Details" section!


If we say that a garment "Runs large, please size down" or "Runs small, please size up," and there is no further information shown in the "Details"
section, this means that the item consistently runs larger or smaller across all the measurements (bust, waist, hips) in all the sizes (S/M/L etc.) .
If the garment runs larger or smaller across some of the measurements, or if it runs larger or smaller consistently across the measurements
but not across all of the sizes, we will note this in the "Details" section!


When, we determine the "Runs large, please size down" and "Runs small, please size up" fit options, we take into consideration each specific
measurement across all sizes. What that means is that if an item is labeled "Runs large, please size down" and there is no further information
entered in the "show more details" section, the item runs consistently larger across all measurements.
However, if an item runs larger in some but not all areas across all sizes, we label these items "Runs large, please size down" and provide further
information regarding the specific areas in the "show more details" section. The same case is applied to all items that are labeled "Runs small,
please size up".


Our Size Chart can help you with selecting the perfect size, as well! We created our size chart based on the measurements and sizing our designers
use combined with general industry standards to give you the most accurate info we can! If there are any discrepancies between our measurement
guidelines and the actual garment, we note this for you in the "Details" section.
We are dedicated to helping you find the perfect size and fit, so please contact us with your questions!
We can provide specific product details, unique measurements, and fit recommendations if you need them. Just contact us  contact@herej.com ,
and we can make sure you get the measurements you need!

How will I know if an item will fit me?

If you are unsure of how an item might fit you or are stuck between which size to choose, expand the "Details" section of the product page for more
information about the garment. Important info about the product, such as if the item has stretch or runs big or small, will be included within its
profile, and can help you with your decision! Also, consider your comfort. If you are between sizes, order a size up or down based on the type of fit
you prefer.

If you are stumped, just contact us! We can help you with specific product details, unique measurements, and fit recommendations if you need them.
Just contact us @ contact@herej.com, and we can make sure you get the measurements you need!


Measurement Info

How to measure tops, dresses, pants & skirts:
The measurement of each product is taken straight across with the garments laid flat

* Double bust, waist, and hip measurements (multiply by 2)


• Shoulders: Shoulder seam to shoulder seam
• Bust: Armpit to armpit, and sometimes stretched for strapless or form-fitting pieces
• Waist: Measured at the smallest part of the waist, straight across
• Hip: Measured at the largest part of the hip, straight across
• Sleeves: Shoulder seam to cuff. For dolman sleeves, measured from collar
• Length: Top of garment, from shoulder seam to hem
• Rise (for pants) : Taken from crotch seam to top of garment
• Inseam (for pants) : Taken from crotch seam to hem
• Swing (taken for capes and some coats) : Taken across bottom hem of garment, then doubled

We recommend customers to try and measure their own garments and compare the measurements with our charts for a better estimation.

                                  Women’s Size Chart                                  
WAIST
US SIZE  US ALPHA 
Eur Kor
24-25 0-2 XS 34 44

2-4 S 36-38 44
25-26

6-8 M 38-40 55
27-28

10-12 L 42-44 66-77
30-31

OUR MODELS INFORMATION

Questions and feedback

We welcome your questions, comments, and concerns about privacy.
Please send us any and all feedback pertaining to privacy, or any other issue at contact@herej.com .

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